📦 SHIPPING & RETURNS POLICY

Last updated: [25-01-2026]

At Aziino, we focus on delivering thoughtfully designed products with the best quality standards.
Please read our Shipping & Returns policy carefully before placing an order.

🚚 Shipping Information

📍 Shipping Locations

We currently ship across India.

⏱️ Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on Sundays or public holidays are processed on the next working day

🚛 Delivery Timeline

  • Metro cities: 3–5 business days

  • Other locations: 5–7 business days

Delivery timelines may vary due to courier delays, weather conditions, or remote locations.

💰 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

❌ Returns & Refunds Policy

Do you accept returns or refunds?

At present, we do not accept returns or refunds once an order has been delivered.

We request customers to review product details, images, and the Size Guide carefully before placing an order.

✅ Exception: Damaged or Incomplete Orders

We will only review requests in the following cases:

  • You received a damaged product

  • Your order is incomplete or missing items

⏱️ Reporting Timeline

Such issues must be reported within 48 hours of delivery.

Requests raised after 48 hours will not be eligible for review.

📩 How to Report an Issue

To raise a request, please contact us with:

  • Your Order ID

  • Clear photos or videos of the damaged or missing item

  • A brief description of the issue

📧 Email: support@aziino.com
📱 WhatsApp: +91 XXXXXXXXXX

Our team will verify the request and assist you with an appropriate resolution.

🔁 Resolution Process

After verification:

  • A replacement may be arranged, or

  • An appropriate resolution will be provided, depending on the situation

Aziino reserves the right to approve or reject requests based on verification.

⚠️ Important Notes

  • No returns or refunds are accepted for reasons such as size, color preference, or change of mind

  • Products must be inspected immediately upon delivery

  • Items reported without valid proof may not be eligible for resolution

🤍 Thank You

Thank you for shopping with Aziino.
We appreciate your understanding and cooperation.

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